Software Maintenance Service and Premium Support
Premium Support is part of the dSPACE Software Maintenance Service.
Software Maintenance Service
The dSPACE Software Maintenance Service (SMS) gives you access to regular software upgrades and premium support, letting you maximize the value of your investment in dSPACE systems. For details refer to the PDF file at the bottom of this page.
Provided Services
| Provided Service | With SMS | Without SMS |
|---|---|---|
| Software Upgrades | Yes | - |
| Premium Support | Yes | - |
| Product Support | Yes | Yes |
| Patches created within 4 years after Release | Yes | - |
| Patches created within 2 years after Release | Yes | Yes |
Software Upgrades
For software products under SMS, you will automatically be provided with all upgrades and enhancements released during the maintenance period. This includes the latest feature innovations as well as MATLAB compatibility upgrades.
To avoid compatibility problems, we strongly recommend you to subscribe to SMS for all of your dSPACE products.
Premium Support
Premium support is offered as part of the Software Maintenance Service. As an SMS customer, you benefit from:
- Higher priority to minimize your total resolution time
- Guaranteed response times of less than 2 working days
- Unlimited telephone support
- Online support via Microsoft Teams ® or WebEx ® when appropriate
- Access to senior staff from the dSPACE development departments when appropriate
Bug-fixes
As an SMS customer you have access to bug-fixes that have been created more than two years following the respective software version's release date. For details refer to the PDF file at the bottom of this page.
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